Privacy Policy
NAVA Website — Operated by Vital Links Pvt. Ltd.
Effective Date: 15 July 2026 | Last Updated: 15 July 2026
1. Introduction
Vital Links Pvt. Ltd. (“NAVA,” “Vital Links,” “we,” “us,” or “our”) operates the website located at https://www.navaai.in/ (the “Website”). This Privacy Policy explains what information we collect through the Website, how we use it, who we share it with, and the choices and rights available to you.
By visiting or using the Website, submitting a form, or otherwise providing information to us through the Website, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Website.
This Policy applies only to the Website. It does not apply to the NAVA mobile application or any other NAVA product, which are covered by their own, separate privacy policies (available within the app or on request).
2. Information We Collect
2.1 Information You Provide to Us
We collect information you choose to share with us directly through the Website, including when you:
- Sign up for “Early Access”, a waitlist, or a similar interest form — typically your name, email address, phone number, and city or location.
- Contact us for support, partnerships, press, or general enquiries — via email (including tech@vitallinks.co.in) or any contact form on the Website, including the content of your message and any information you choose to include in it.
- Apply for a role, engage with us as a vendor or partner, or otherwise correspond with our team.
- Submit a testimonial, quote, or piece of feedback for possible display on the Website (we will seek your confirmation before publishing anything identifiable).
2.2 Information Collected Automatically
When you browse the Website, certain information is collected automatically through cookies, log files, and similar technologies, including:
- Device and browser information (device type, operating system, browser type and version).
- IP address and approximate location (city or region level, inferred from your IP address).
- Pages visited, time spent on the Website, referring and exit pages, and general browsing behaviour.
- Analytics identifiers used to distinguish returning visitors from new ones.
2.3 What We Do Not Collect Here
The Website does not collect face-scan images, biometric data, health symptoms, or other sensitive health information. That category of data is collected only through the NAVA mobile application itself, under the App’s dedicated Privacy Policy, once you choose to use the App.
3. How We Use Your Information
We use the information described above to:
- Respond to enquiries and manage early-access or waitlist requests.
- Notify interested users about NAVA’s launch, product updates, or content, where you have opted in to hear from us.
- Operate, secure, troubleshoot, and improve the Website.
- Understand aggregate visitor behaviour through analytics, so we can improve content and design.
- Detect, investigate, and prevent fraud, abuse, or security incidents.
- Comply with applicable law, regulation, or a valid legal process.
We do not use information collected through the Website to serve targeted third-party advertising, and we do not sell your personal information to anyone.
4. Cookies and Similar Technologies
The Website uses cookies and similar technologies for the following purposes:
- Essential cookies — required for the Website to function correctly (e.g., remembering form progress).
- Analytics cookies — help us understand how visitors use the Website (e.g., page views, session duration), typically through tools such as Google Analytics.
- Preference cookies — remember choices you have made, such as language display, where applicable.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the Website function. The Website does not currently respond to “Do Not Track” browser signals.
5. How We Share Information
We do not sell or rent your personal information. We may share information collected through the Website with:
- Service providers who help us run the Website — such as hosting providers, email and form-processing tools, and analytics providers — who are permitted to use your information only to provide these services to us.
- Legal and regulatory authorities, where required to comply with law, respond to a valid legal request, or protect the rights, property, or safety of NAVA, our users, or the public.
- A successor entity, in the event of a merger, acquisition, financing, or sale of some or all of Vital Links Pvt. Ltd.’s assets, subject to standard confidentiality arrangements.
- Any other party, where you have given us your explicit consent to do so.
6. Data Retention
We retain personal information collected through the Website only for as long as reasonably necessary to fulfil the purposes described in this Policy — for example, to manage your early-access request or respond to your enquiry — or as required by applicable law. When information is no longer needed, we delete it or render it anonymous.
7. Data Security
We apply reasonable technical and organizational safeguards to protect information submitted through the Website, including encrypted data transmission (HTTPS), restricted access to stored data, and routine review of our security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on applicable law, including India’s Digital Personal Data Protection Act, 2023, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal and legitimate business retention needs.
- Withdraw any consent you previously gave, without affecting the lawfulness of processing carried out before withdrawal.
- Lodge a grievance with our Grievance Officer (details in Section 12) or with the relevant data protection authority.
To exercise any of these rights, please contact us using the details in Section 12. We may need to verify your identity before acting on a request.
9. Children’s Privacy
The Website is intended for a general audience and is not directed at children. We do not knowingly collect personal information through the Website from children under the age of 18 without appropriate parental or guardian consent. If you believe a child has provided us with personal information without such consent, please contact us so we can take appropriate action, including deletion of that information.
10. Third-Party Links
The Website may contain links to third-party websites or social media platforms (for example, our Journal, press mentions, or team profiles). We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any information to them.
11. International Data Transfers
Vital Links Pvt. Ltd. is based in India, and information collected through the Website will be stored and processed in India only.
12. Grievance Officer and Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, or wish to raise a grievance, please contact:
- Email: tech@vitallinks.co.in
- Entity: Vital Links Pvt. Ltd.
- Grievance Officer: Siddharth Singh
We aim to acknowledge and address grievances within the timelines prescribed by applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, or applicable law. The “Last Updated” date at the top of this Policy indicates when it was last revised. Material changes will be highlighted on the Website or communicated by email where appropriate. Your continued use of the Website after changes take effect constitutes acceptance of the revised Policy.