NAVA Support

NAVA – Family Health · Vital Links Pvt. Ltd., New Delhi

Last updated: 1 October 2026

Email tech@vitallinks.co.in and we reply within two working days. For privacy, data access or deletion, write to dpo@vitallinks.co.in. Mentioning your registered phone number and phone model gets you a faster answer.

The scan will not start, or stops partway

A scan needs camera permission, steady light on your face, and about 60 seconds of stillness. Close other camera apps first, then try again.

If it still fails, write to us with your phone model and we will look into it.

My results look wrong

NAVA estimates wellness signals from a camera. They are estimates and trends, not clinical measurements, and they move with lighting, movement and recent exercise.

NAVA does not diagnose, treat or prevent any condition. See a doctor for anything that concerns you.

Managing your subscription

Plans renew automatically until cancelled. Manage or cancel in your store account — Apple or Google Play — at least 24 hours before the renewal date.

Cancelling stops the next renewal. The current period runs to its end.

Deleting your account

In the app: Settings → Privacy & data → Delete Account.

There is a 30-day notice period. Signing back in during that window cancels the request.

Already uninstalled the app? Email dpo@vitallinks.co.in, or see the full account deletion guide.

Getting a copy of your data

In the app: Settings → Privacy & data → Export My Data.

You can also ask the DPO at dpo@vitallinks.co.in.

Grievance redressal

Data Protection Officer: Mahima Sharma — dpo@vitallinks.co.in

Complaints are acknowledged within 48 hours and resolved within 30 days.

Unresolved complaints may be taken to the Data Protection Board of India.

Vital Links Pvt. Ltd. · New Delhi · CIN: U62099DL2025PTC454795